Lovvi is operated by Luoyang Yaocen Technology Co., Ltd. (“we,” “us”). This policy explains what information we process when you use Lovvi, why we process it, who receives it, and how you can manage or delete it. For privacy inquiries, contact 13598196009@163.com.
1. Information we collect and process
Account and profile: Email address, phone number, password verification information, third-party sign-in credentials, and the nickname, photo, gender, age or birthday, city, height, introduction, partner preferences, and photo album you choose to provide. If you use Google sign-in, we receive the account identifier and authorized profile data needed to sign you in.
Verification: If you apply for identity or real-person verification, we process your name, identity document number and images, verification photos, and review outcome. The underlying documents are not intended to be shown as public profile content, although verification status may be displayed.
Social content and communications: Posts, photos, videos, comments, likes, follows, messages, voice content, audio/video data needed for voice rooms and calls, reports, blocks, and support records. Public profile and community content can be seen by other users. Private chats are available to the participants and may be reviewed as needed for reports or safety.
Location and technical data: Location you permit us to access for nearby or same-city features; IP address, device model, operating system version, network status, app logs, crash information, and security records needed to provide and protect the service. Nearby features may show a city or distance, but your precise coordinates are not intended as public profile information.
Transactions and earnings: Purchases, coins, memberships, gifts, order IDs, amounts, currencies, payment and refund status, earnings records, and any PayPal payout email you provide. Payment providers process payments; we receive the transaction information needed to confirm orders and deliver digital items. Lovvi does not ask you to provide a full payment card number to us.
2. How we use information
We use information to register and authenticate accounts; display profiles; provide matching, community features, messaging, voice rooms, calls, message translation, payments, and payouts; respond to support requests; prevent fraud, harassment, and abuse; maintain service reliability; and meet applicable legal obligations. Matching may use your gender, age, location, preferences, and interactions. When translation or live captions are enabled, relevant text or audio is processed to produce the translation or captions.
3. Who receives information
Other users: Information you publish, content you send to them, and content you contribute to public voice rooms.
Tencent Cloud services: Instant messaging, real-time audio/video, location-related functionality, and translation/captions. Depending on the feature, these services may process account identifiers, messages, media streams, location, or content submitted for translation.
Google and PayPal: Data needed for Google sign-in, Google Play purchases, or PayPal payments and payouts that you choose to use. Payment providers may handle payment details under their own policies.
Hosting, support, and safety providers: Information necessary to host the service, diagnose problems, protect users, and respond to requests, subject to applicable confidentiality and security requirements.
Authorities: Information required by applicable law, valid legal process, or to protect users and the service.
Some providers may process data outside your country or region. We take protective measures required by applicable law. Refusing an optional permission does not prevent use of features that do not need it.
4. Device permissions and choices
Camera and microphone: Photos, verification, voice messages, voice rooms, and audio/video calls.
Photos and media: Selecting profile pictures, uploading albums or posts, and saving images you choose to save.
Location: Same-city and nearby-user features. These features may be unavailable if permission is denied.
We request permissions when needed for a feature. You can withdraw them in your device settings. Withdrawal does not undo prior processing; contact us if you wish to delete data already submitted.
5. Retention, deletion, and security
We retain personal information only as needed to provide the service, resolve disputes, and comply with applicable law. Account details and submitted content are generally retained while your account exists. After account deletion, associated information is deleted or de-identified, except that transaction, financial, safety, or dispute records may be retained for a necessary period when legally required or justified, then deleted or de-identified. Retained records are no longer used for ordinary social display.
We use reasonable measures such as account access controls, restricted access, and security monitoring to reduce the risk of unauthorized access, disclosure, alteration, or loss. No method of transmission or storage is completely secure.
6. Request deletion of your Lovvi account and data
From any device, email 13598196009@163.com with the subject “Lovvi Account Deletion” and include the email address, phone number, or user ID associated with your account. Do not send your password, full identity document number, or payment card details. We may take reasonable steps to verify account ownership and will explain the outcome by email. You do not need to reinstall or sign in to the app to use this route.
You will no longer be able to use the account after deletion. We will process the request to delete associated personal information and content, subject to the legal, security, anti-fraud, and dispute-retention exceptions described above. Uninstalling the app does not delete your account.
You can view or edit some profile information and privacy settings in the app. Email 13598196009@163.com to request access, correction, deletion, withdrawal of consent, account deletion, or to raise a complaint. We may verify your identity before handling a sensitive request. Rights and exceptions depend on applicable law.
8. Children
Lovvi is intended for adults and is not directed to children. People below the age of majority where they live should not use the service. Please contact us if you believe we have processed a minor's information.
9. Changes to this policy
We may update this policy when features, providers, or legal requirements change and will update the date on this page. We will provide notice of significant changes through the app or another reasonable channel.